Business Account Manager
You will work closely with our CBO and cross-functionally to establish and maintain a long-term, trusting relationships with our customers. The Business Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing Customers and actively seek new sales profitable opportunities to meet customer’s needs.
Main responsibilities
• Generate sales opportunities to achieve short and long-term revenue and profit growth;
• Market research, identification of new business opportunities and consequently contact customers to understand their requirements and work on a sales plan;
• Gather information on assigned customers (e.g. company size, needs and pricing plans);
• Develop and maintain an understanding of the field's concepts, practices and procedures in IT infrastructure, software development and services implementation space;
• Ensure prompt and accurate answers to customers’ queries;
• Build strong client relationships, through regular communication;
• Report on sales status and results on a regular basis;
• Promote company products/services that maximize customer satisfaction;
• Liaise between customers and internal teams to ensure the timely and successful delivery of our solutions according to customer needs;
• Responsible for proposal creation and delivery;
• Use client feedback to improve customer experience;
• Follow-up of solutions implemented in the customers, guaranteeing the satisfaction of the customers;
Experience and Skill Requirements
• Bachelor’s degree in Business Administration, Marketing, Sales, Informatics Engineering, Software Engineering or a related field. Master’s degree preferred;
• 2 years or more of working experience in the field or in a related area;
• Understanding of sales principles and ability to deliver excellent customer experience;
• Experience in selling with enterprise customers;
• Strong interpersonal, communication (verbal and written) and negation skills with an ability to build relationships;
• Puts the customer experience first, challenges the status quo, intellectually curious with a solution-oriented attitude;
• Good analytical and problem-solving skills in combination with technical savvy to make good decisions in a dynamic environment;
• Good written and spoken language skills in English (B2).
What do we offer
• Integration into a dynamic, innovative team within a challenging technological environment;
• Development competences through training and participation in innovative projects (national and international);
• Compensation package according demonstrated experience and skills.
How to apply:
Send us your CV with the subject:
Business Account Manager - 2019_CYAM2
Apply here
CYCLOID Technology and Consulting, Lda.
+351 215 878 590 // info@cycloid.pt
Av. Conde Valbom, 30 - 4º Andar, 1050-068 Lisboa, Portugal
Newbury Oxford House, 12 - 20 Oxford Street, Newbury, RJ14 1JB, UK
+351 215 878 590