Business Account Manager

You will work closely with our CBO and cross-functionally to establish and maintain a long-term, trusting relationships with our customers. The Business Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing Customers and actively seek new sales profitable opportunities to meet customer’s needs.


Main responsibilities


• Generate sales opportunities to achieve short and long-term revenue and profit growth;

• Market research, identification of new business opportunities and consequently contact customers to understand their requirements and work on a sales plan;

• Gather information on assigned customers (e.g. company size, needs and pricing plans);

• Develop and maintain an understanding of the field's concepts, practices and procedures in IT infrastructure, software development and services implementation space;

• Ensure prompt and accurate answers to customers’ queries;

• Build strong client relationships, through regular communication;

• Report on sales status and results on a regular basis;

• Promote company products/services that maximize customer satisfaction;

• Liaise between customers and internal teams to ensure the timely and successful delivery of our solutions according to customer needs;

• Responsible for proposal creation and delivery;

• Use client feedback to improve customer experience;

• Follow-up of solutions implemented in the customers, guaranteeing the satisfaction of the customers;


Experience and Skill Requirements


• Bachelor’s degree in Business Administration, Marketing, Sales, Informatics Engineering, Software Engineering or a related field. Master’s degree preferred;

• 2 years or more of working experience in the field or in a related area;

• Understanding of sales principles and ability to deliver excellent customer experience;

• Experience in selling with enterprise customers;

• Strong interpersonal, communication (verbal and written) and negation skills with an ability to build relationships;

• Puts the customer experience first, challenges the status quo, intellectually curious with a solution-oriented attitude;

• Good analytical and problem-solving skills in combination with technical savvy to make good decisions in a dynamic environment;

• Good written and spoken language skills in English (B2).


What do we offer


• Integration into a dynamic, innovative team within a challenging technological environment;

• Development competences through training and participation in innovative projects (national and international);

• Compensation package according demonstrated experience and skills.

How to apply:

Send us your CV with the subject:

Business Account Manager - 2019_CYAM2

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CYCLOID Technology and Consulting, Lda.

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  Newbury Oxford House, 12 - 20 Oxford Street, Newbury, RJ14 1JB, UK

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